Last updated: 15 May 2026
This Privacy Policy explains how Claro Agency SAS (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit, register on, or purchase from unoplugins.com (the “Site”). We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).
1. Data Controller
The data controller responsible for your personal data is:
Claro Agency SAS Rue du Faubourg Saint Antoine, 75012 Paris, France VAT number: FR54898128640 Email: info@unoplugins.com
We have not appointed a Data Protection Officer, as we are not legally required to do so. For any privacy-related request, please contact us at the email above.
2. What Data We Collect
We collect only the data we need to operate the Site, process your orders, license our WordPress plugins, and communicate with you.
a) Account information
When you create an account, we collect your name, email address, and a hashed password. You may optionally add a billing address and other profile details.
b) Order and billing data
When you purchase a plugin, we collect your billing name and address, email, country, VAT number (if applicable), the products purchased, the order amount, and the date of purchase. We do not store your full payment card details — these are handled directly by our payment processors (see Section 5).
c) License activation data
When you activate one of our plugins on your WordPress site, our license server (powered by FluentCart) receives the basic information needed to validate your license: your license key, the URL of the WordPress site where the plugin is activated, the activation status, and activation/deactivation timestamps. We use this data only to enforce license terms and to deliver updates and support.
d) Newsletter and marketing emails
If you subscribe to our newsletter, we collect your email address (and optionally your name) to send you product news, new releases, and promotional offers. You can unsubscribe at any time using the link in every email.
e) Support correspondence
When you contact us by email or via a form on the Site, we keep your message and any information you include so we can answer you and improve our service.
f) Analytics
We use Independent Analytics, a privacy-friendly tool that runs on our own server and does not set cookies or track users across sites. It collects aggregated, anonymous information such as page views, referrers, country, device type, and browser.
3. Legal Bases for Processing
Under the GDPR, we rely on the following legal bases:
- Performance of a contract — to create your account, process orders, deliver plugins, manage licenses, and provide support.
- Legal obligation — to keep invoices and accounting records (French Commercial Code requires 10-year retention).
- Consent — for sending newsletters and promotional emails. You can withdraw your consent at any time.
- Legitimate interests — to keep the Site secure, prevent fraud, improve our products through aggregated analytics, and occasionally inform existing customers about updates relevant to plugins they own.
4. How Long We Keep Your Data
- Account data: as long as your account is active. Inactive accounts may be deleted after 3 years of inactivity.
- Order and invoice data: 10 years, as required by French law.
- License activation data: for the duration of your license, plus 1 year.
- Newsletter subscriber data: until you unsubscribe, then deleted within 30 days.
- Support correspondence: up to 3 years after our last exchange.
- Analytics data: aggregated and retained without expiry; raw logs are kept for up to 12 months.
5. Who We Share Your Data With
We do not sell your personal data. We share it only with the service providers strictly necessary to operate our business:
| Provider | Purpose | Location |
|---|---|---|
| Hostinger | Website and database hosting | France (EU) |
| Stripe | Card payment processing | Ireland (EU), with possible transfers to the United States |
| PayPal (Europe) S.à r.l. et Cie, S.C.A. | PayPal payments | Luxembourg (EU) |
| MailerLite | Newsletter and transactional emails | EU, with possible US sub-processors |
Our website and database are hosted in Hostinger’s France data center, so your data is stored within the European Union.
Where any provider transfers personal data outside the EU/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, and any additional measures required to ensure an equivalent level of protection.
6. Cookies
The Site does not currently use tracking or marketing cookies. Only strictly necessary cookies are used — for example, to keep you logged in, remember your shopping cart, and secure your session. A dedicated Cookie Notice and consent banner will be published before any non-essential cookies are introduced.
7. Your Rights
Under the GDPR, you have the right to:
- access the personal data we hold about you;
- rectify inaccurate or incomplete data;
- erase your data (“right to be forgotten”), within the limits of our legal retention obligations;
- restrict or object to processing;
- data portability — receive your data in a structured, machine-readable format;
- withdraw consent at any time, where processing is based on consent;
- lodge a complaint with the French Data Protection Authority (CNIL — www.cnil.fr) if you believe your rights have been infringed.
To exercise any of these rights, please email info@unoplugins.com. We will respond within one month of receiving your request.
8. Security
We protect your data with HTTPS encryption, hashed passwords, access-restricted databases, and secure EU-based hosting. No system is perfectly secure, but we apply industry-standard measures to prevent unauthorised access, loss, or disclosure.
9. Children
Our Site and products are not directed at children under 16. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will reflect the latest revision. Material changes will be communicated by email or via a notice on the Site.
11. Contact
For any question about this Privacy Policy or your personal data:
Claro Agency SAS Rue du Faubourg Saint Antoine, 75012 Paris, France Email: info@unoplugins.com